FAQ

There is no such thing as stupid questions. Below you find our frequently asked questions.

If you can’t find the answer to your question, do not hesitate to contact us.

FAQ  about how to learn swimming 

Can I keep track of my progress?

Yes, you can!  Within 24 hours after each swim session, you can see your progress at your personal Zwemscore page . Each level is devided in learning points. The progress is messured  as; 

  •            Not yet sufficient
  •             Requirement needs more practice
  •             Sufficient

While online at your personal page in zwemscore, place your cursor on the numbers above each learning point for detailed information and a video about the requirements per learning point.

Am I too old to learn how to swim?

We have given adult swimming lessons now for more than six years. During this time, our clients have ranged in age from 18 year olds to the over 70s. So, no, age does not matter at all. It’s never too late to learn to swim.

What can I do to improve my learning progress?

Practice, watch videos on our YouTube channel, take extra lessons or private lessons. Whatever you do, at least come to your weekly class. The routine helps.

I watch the swimming lessons of my kids. Can I expect the same type of lesson if I sign up myself?

Yes and no. With adults, we usually spend about 80% of the time helping them overcome their fear of water, especially when they are out of their depth. The remaining 20% of the time is spent on learning the strokes and basic floating. With kids it’s usually the reverse (80% method, 20% overcoming fear). Once adults are no longer afraid, they don’t usually need as many lessons to learn to swim.

I have a severe fear of water due to a traumatic experience in the water. Do you think I will ever get over this?

Yes, we are specialized in high-care lessons and especially in our private lessons you will be guided through each step in the process by a professional swim coach, highly experienced in helping people overcome their trauma.

Tell us your story and together we will figure out the best way for you to overcome your fears: info@your-personal-swim-coach.nl  

I have tried swimming before, but still i don't manage it. Should I try it again?

Many of our newcomers have some experience with swimming. No matter what have happened we take if from the beginning, which is the ability to float. This all happens in shallow and warm water with your personal swim coach on your side in the water. Gratually you will follow our learning process step by step. We don’t let you stop this time before you are a strong swimmer.

Do most people float in water and why is this so? I heard that floating depends on fat levels, is this true?

This question relates to density as much as it relates to an individual’s specific gravity. The denser (not in the sense of stupidity!) the body, the higher the chance of sinking. Since muscle and bone tend to be denser than fat, bodies with more fat tend to be more buoyant. If you take a large breath of air, you tend to float better. If you exhale, you may feel that you start to sink.

Read more about floating in swimming

FAQ  about membership or our terms and conditions

I would like to take lessons. How do I register?

Go to the top right of our website and click on the menu ‘My lessons’. Choose the option ‘Register for Lessons’ and follow the instructions on the registration page.

Am I too old to learn how to swim?

We have given adult swimming lessons now for more than six years. During this time, our clients have ranged in age from 18 year olds to the over 70s. So, no, age does not matter at all. It’s never too late to learn to swim.

I need to cancel my lesson tonight due to unforeseen circumstances. Why can you not waive the 8 hour policy?

Our students can cancel or reschedule single lessons by logging in to their personal Zwemscore account and taking the necessary action. This can be done up to 8 hours before the lesson starts at no charge. We cannot accept cancellations or rescheduling by email, phone or verbally.

The Your Personal Swim Coach team is unable to reschedule your lesson at such short notice while the costs of the instructors and the pool rental continue. While we understand your situation, this is the only way that Your Personal Swim Coach can guarantee the highest level of small group training.

How long are ‘ Inhaal lessen’ valid? Do they expire?
I travel a lot / have a irregular work schedule , can I still sign up for a course?

Of course, please do! Our system allows you to manage your lessons yourself. You can cancel lessons (8 hours in advance), book others, book extra lessons, choose the location and time on your personal Zwemscore page. If weekly commitment is not an option, we even offer individual lessons which can be purchaged via our webkassa online

Our coaches use the information on the Zwemscore progress page so that should you miss some lessons, they always know where to continue and what areas to work on.

How do I cancel my YPSC membership?
If you really wish discontinue your lessons at Your Personal Swim Coach, you can fill out the ‘uitschrijf formulier’ at your personal page in Zwemscore.
I can’t remember the link to the Zwemscore portal. How do I access it again?

Go to the top right on our website and click on ‘My lessons’. In the menu choose ‘Manage My Lessons’, it will take you straight to the portal or click on this link

I will miss one or more lessons. What do I do?

You can cancel one or more lessons by going to ‘Lessen’, ‘Les afmelden’ in the top menu of your personal page at  Zwemscore. Lessons cancelled at least 8 hours in advance will not be charged.

Can I book an alternative lesson should I be unable to come to my regular scheduled lesson?

You can schedule a new or different lesson (place, time, pool) by going to ‘Lessen’, ‘Les inhalen’ in the top menu of your personal Zwemscore page.

I like to sign up for lessons together with my friend , spouse

You are both most welcome to enrol and share your request in the ‘notes’ section in the registration form. The office will schedule your lessons in accordance with your request.

Can I bring a friend or family member?

Of course! Please sign your visitor in first on our website so we know that he/she is coming. (NB as long as corona policies still applies, this is not always allowed)

FAQ  about how to learn swimming 

Enroling

Newcomers to Your Personal Swim Coach start by enroling and paying the signup fee of € 22,50. This amount includes a personal intake, a welcome bag, and a personalized objective plan, made with your coach at the end of the first try-out session.

Following your try-out, all remaining lessons from that month will be invoiced separately at a later date.  

We don't refund payments.

 

Web shop option instead of weekly membership

For members who cannot commit to a weekly membership, we now offer a package of 5 individual lessons via the web shop. After purchase, the lessons are added to your personal profile which you must book for the required pool and date.  The purchage can not be refunded.

Additional lessons

If you would like to swim more than once a week, members can purchase a package of 5 individual lessons via our web shop.  These will be added to your personal profile and can be booked when you want. 

keeping to many Catch-up lessons

We advice you to not keep more that 4 catch-up lessons at all time. You can use them at any pools in your own town or an other place.  You can view the updated number of catch-up lessons on your Zwemscore account at all times.   We do not refund any amount for these catch up lessons no matter the circumstances.

Costs for a Diploma swim event

The costs for participating at a diploma event are € 7,50 in addition to a normal lesson fee. Prior to the event, swimmers will receive an invoice which needs to be paid in advance.

Booking a private (elite) lesson

If you request a private lesson, e-mail our back-office team, they will book your 1:2 or 1:1 lesson and you will receive a separate invoice for the amount.  

Sport class fees

Sport class swimmers train in advanced groups with more than 5 people therefore, the fee structure is different. Have you finished the diploma program and aim to continue in the sport class? If so, the back-office team will adjust your fee accordingly.

Absence

It is possible to cancel your upcoming lesson without charge up until 8 hours before the start of the lesson. This lesson credit or ‘catchup lesson’, (‘Inhaal lessen’ in Dutch) is then added to your account and you can use it later. You can book this lesson at your required location and time via your personal Zwemscore profile.

As you have already paid in advance, we will not charge for the catch-up lesson, and you do not lose your money.   Please note that while the catch-up lessons do not have an expiry date, you can only accumulate 4 unused catch-up lessons at a time.

A cancellation within the 8 hours leading up to the lesson will still be charged in full. Unfortunately, we cannot make any exceptions, no matter what your circumstances are. Cancelling via email, phone or verbally will not be honored.

Monthly payment methods

By enrolling and digitally signing the payment order, you are authorizing Your Personal Swim Coach to automatically withdraw your monthly lesson fee. You will receive an email notification before the fee is automatically taken from your account. The money is usually withdrawn within 5 working days of the start of the new month. We are not able to refund any payments, no matter of the circumstances.

Cancellation of membership

 If you wish to terminate your swim program, we require one-month notice. Since you pay upfront, it is in your best interest to use all your lesson credits and any ‘catch-up’ lessons before you go. We wont refund any amount no matter the circumstances.

FAQ private lessons

How can I book a private try-out lesson?

Click on the button ‘Book try-out lesson’. Then follow the instructions on the registration page: at the field ‘SIGN UP FOR’ you choose a private lesson (from the dropdown menu) at one of our 4 locations.

FAQ Ladies questions

Can I swim with a veil or in a burkini?

As we say, the world meets in our pools . So yes, come as you are. Your Personal Swim Coach is happy to host veiled students or ladies wearing burkini.

My period started earlier, can i still cancel?

My period started earlier than expected so I had no time to cancel the lesson on time. Unfortunately, whatever the reason for cancelling is, YPSC still needs to stick to its 8 hour cancellation policy. We suggest that you cancel your lesson well in advance. Should you be able to swim after all, we can usually host you.( pop us a whatsapp or email that you are coming after all)

I’m a Muslim woman and have certain preferences.

As we say, the world meets in our pools. Your Personal Swim Coach is happy to host veiled students as well as ladies with birkini and see if we can accommodate other preferences regarding surroundings.

In  general,  since we hire pools at different locations and times, we are unable to guarantee that there will be no male swimmers or visitors. The small groups and all other lessons are mixed groups. the Alternatively consider the private  and private elite sessions, they can be organized according your wishes. Contact our office team, we are keen to discuss the best suitable option for you.

Can I request a female coach?

Yes this is possible most of the times. Please inform us on the registration form so that we can inform you of the options. 

Can I swim when I have my period?

Female swimmers who have their period and use tampons can still attend their lessons. Some women experience cramps or lower back pain during this their period. Swimming is actually a good way to get rid of the tension in the muscles and backbones. You will feel much better after a swim than staying home.

FAQ Diploma Swimming

Is it obligated to join a diploma Event?

We're still working on filling our FAQ. We would love to answer your question via e-mail: please contact us at info@your-personal-swim-coach.nl 

What if i wont pass the tests during the official event?

We're still working on filling our FAQ. We would love to answer your question via e-mail: please contact us at info@your-personal-swim-coach.nl 

Are the any costs for the Diploma event?

We're still working on filling our FAQ. We would love to answer your question via e-mail: please contact us at info@your-personal-swim-coach.nl 

I am too strong already for the A level, can i go for the B?

We're still working on filling our FAQ. We would love to answer your question via e-mail: please contact us at info@your-personal-swim-coach.nl 

My new job demands an official diploma. Is your official?

We're still working on filling our FAQ. We would love to answer your question via e-mail: please contact us at info@your-personal-swim-coach.nl 

I wear contact lenses , so i need to wear goggles.

We're still working on filling our FAQ. We would love to answer your question via e-mail: please contact us at info@your-personal-swim-coach.nl 

Can i bring family members to watch?

We're still working on filling our FAQ. We would love to answer your question via e-mail: please contact us at info@your-personal-swim-coach.nl 

Still have a question? Don’t hesitate to contact us.

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