Payment Conditions

Our focus goes out to swimming lessons so we try to keep the adminstration to a minimum. Check out our payment conditions explained here.

Enroling

Newcomers to Your Personal Swim Coach start by enroling and paying the signup fee of € 27,50. This amount includes a personal intake, a welcome bag, and a personalized objective plan, made with your coach at the end of the first try-out session.  This video shows  you how to book a Try out lesson.

Following your try-out, all remaining lessons from that month will be invoiced separately at a later date. This video shows you what to expact the day after.

Our school does not offer refunds.

Enroling without IDEAL

Newcomers to Your Personal Swim Coach start by enroling and paying the signup fee of € 27,50. This is still possible for newcomers without an Ideal bank account.

At the bottom of the enrollment document, you see two options: Ideal and Transfer. Click transfer and complete the enrollment procedure. Within one day, you will receive a payment request via the e-mail. As soon as your payment is received by us, your enrollment is official, and your name is on the waiting list.

how about Webshop option instead of weekly membership

For members who cannot commit to a weekly membership, we offer flexible lessons via the web shop. After purchase, the lessons are added to your personal profile which you must book for the required pool and date. This video shows you how it works. The purchase cannot be refunded. All irregular swimmers (IR) and Pause members will be invoiced €1,75 administration fee for every month.

Additional lessons

If you would like to swim more than once a week, members can purchase additional lessons via our web shop. These will be added to your personal profile and can be booked when you want. This video shows you how that works.

pause your account

For those swimmers who leave the country for longer than one month, our school offers a Pause option. This video explains the process and other conditions.  Swimmers who need to miss less that 4 lessons, simply cancel them via teh zwemcore portal and book these make up lesson at any other day/time or pool.

Booking a private (elite) lesson

If you request a private lesson, e-mail our back-office team, they will book your 1:2 or 1:1 lesson and you will receive a separate invoice for the amount.  

Absence

It is possible to cancel your upcoming lesson without charge up until 8 hours before the start of the lesson. This lesson will be credited to your account as a make-up lesson, which you can use later. You can book this lesson at your preferred location and time via your personal Zwemscore profile.

As you have already paid in advance, we will not charge for the make-up lesson, and you do not lose your money. Please note that while the make-up lessons do not have an expiry date, you can only accumulate 7 unused make-up lessons at a time.

A cancellation within the 8 hours leading up to the lesson will still be charged in full. This means you will not receive a make-up lesson in return. Unfortunately, we cannot make any exceptions, no matter what your circumstances are.  This inclused receiving a positive covid test within 8 hours of their class.

Cancelling via email, phone or verbally will not be honoured.

Monthly payment methods

By enroling and digitally signing the payment order, you are authorizing Your Personal Swim Coach to automatically withdraw your monthly lesson fee. You will receive an email notification before the fee is automatically taken from your account. The money is usually withdrawn within 10 working days from the start of the new month. We are not able to refund any payments, no matter the circumstances.

Cancellation of membership

If you wish to terminate your swim program before reaching the final level, we require one-month notice. Since you pay upfront, it is in your best interest to use all your make-up lesson before you go. We won’t refund any amount no matter the circumstances.

Is it possible to get an invoice for my lessons?

Prior to the withdrawment of the monthly lesson fee, you will receive an e-mail notification with an overview of the amount that is going to be debited. At the end of the month, you will receive an official VAT invoice for the monthly payment that has already been withdrawn from your bank account. This invoice can be forwarded to your employer in case of benefits and/or reimbursement agreements..

Still have a question? Don’t hesitate to contact us.

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